Click on the map to find your local branch details.

For everyday enquires in other areas, please contact TSB Bank Direct.

TSB Bank Direct

General & Account Enquiries:0508 TSB BANK (0508 872 2265)
Home Loan Enquiries:0800 231 232
Postal address:PO Box 240, New Plymouth 4340
Fax:06 968 3815
Email:Click Here
Hours:Mon-Fri: 8:30am-7pm

International contact details

If you are calling from overseas, please dial the international access code in the country you are in, followed by 64 6 968 3700.

Lost or stolen TSB Bank cards or TXT Banking mobile phones

Please advise TSB Bank immediately.

Outside normal business hours
FREEPHONE: 0800 406 406.

If you have lost your Visa card while overseas, visit
Visa Global Customer Assistance for help in your area.

Technical support

For help with online, phone or mobile banking, our ATM Network, or if you experience an error when applying online.

Phone:0508 692 265
Email:Click Here
Hours:Mon-Fri: 8:30am-5pm

Social Media Enquiries or Feedback

Facebook:www.facebook.com/tsbbank
Twitter:www.twitter.com/tsbbank

Please do not post personal information, PINs or passwords - if you would like to discuss your account, please message us privately. Depending on the nature of your enquiry, individual support may be limited to business hours.

Foreign Exchange

Click on the map to see if your local branch has Foreign Exchange on-site. Some of our Service Centres & small branches may be limited to existing customers and/or subject to ordering in of currency.

Insurance

Cigna:0800 244 467
Tower:0800 100 162
Sovereign:0800 355 773
Vero:0800 800 280

Suspicious emails

If you believe you have received any suspicious emails please contact us with details of the correspondence.

Complaints Procedure

Contact us about a complaint