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Whether you're in the Bay of Islands or Bluff, our award-winning style of service is never far away.

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Taranaki Auckland Tauranga Hamilton Hawke's Bay Palmerston North Wellington Christchurch Nelson  All other regions
Customer Service Centre

General & Account Enquiries: 0800 872 226
Home Loan Enquiries: 0800 231 232
Calling from overseas: +64 6 968 3700

Hours:Mon-Fri: 8:00am-7pm
Sat-Sun: 9:00am-5pm

Public holidays: 9am-5pm
(Closed Good Friday, Easter Sunday, Christmas Day and ANZAC Day before 1pm)

Or find your nearest branch by choosing from our list or click the map to your left.

Email enquiries
To send us an email.

Postal Address
TSB Bank Limited
TSB Centre
120 Devon Street East
PO Box 240
New Plymouth 4340
New Zealand

Lost or stolen TSB Bank cards or TXT Banking mobile phones
Please advise TSB Bank immediately.

Outside normal business hours
FREEPHONE: 0800 406 406.

If you have lost your Visa card while overseas, visit
Visa Global Customer Assistance for help in your area.

Technical support & forgotten passwords
For help with online, phone or mobile banking, our ATM Network, or if you experience an error when applying online.

Phone:0508 692 265
Email:Click Here
Hours:Mon-Fri: 8:00am-7pm
Sat-Sun: 9:00am-5pm

Social Media Enquiries or Feedback

Please do not post personal information, PINs or passwords - if you would like to discuss your account, please message us privately. Depending on the nature of your enquiry, individual support may be limited to business hours.

Deposits & withdrawals
Withdrawals can be made by using your Cashflow card at TSB Bank ATMs and other Bank-owned ATMs around New Zealand. Deposits can be made at TSB Bank branches or at New Zealand Post Shops.

Foreign Exchange
Click on the map to see if your local branch has Foreign Exchange on-site. Some of our Service Centres & small branches may be limited to existing customers and/or subject to ordering in of currency.

Phone:06 968 3713

Insurance Claims

House, Contents & Motor:0800 100 162 (TOWER)
Life & Travel:0800 244 467 (Cigna)
Credit Card:0800 872 274 (Sovereign)
Tailored Loan:0800 500 108 (Sovereign)
Loan Protection: 0800 800 280 (Vero)

Suspicious emails
If you believe you have received any suspicious emails please contact us with details of the correspondence.

Feedback and Complaints
We are committed to providing good banking practices, and meeting our responsibilities under the Code of Banking Practice. We’d love to know how you think we’re doing - if you would like to provide feedback or make a complaint, please get in touch.

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