Customer Service Centre
General & Account Enquiries: 0800 872 226
Home Loan Enquiries: 0800 231 232
Calling from overseas: +64 6 968 3700
Public holidays: 9am-5pm
(Closed Good Friday, Easter Sunday, Christmas Day and ANZAC Day before 1pm)
Or find your nearest branch by choosing from our list or click the map to your left.
To send us an email
TSB Bank Limited
120 Devon Street East
PO Box 240
New Plymouth 4340
Lost or stolen TSB Bank cards or TXT Banking mobile phones
Please advise TSB Bank immediately.
Outside normal business hours
FREEPHONE: 0800 406 406.
If you have lost your Visa card while overseas, visit
Visa Global Customer Assistance
for help in your area.
Technical support & forgotten passwords
For help with online, phone or mobile banking, our ATM Network, or if you experience an error when applying online.
Phone:0508 692 265
Social Media Enquiries or Feedback
Please do not post personal information, PINs or passwords - if you would like to discuss your account, please message us privately. Depending on the nature of your enquiry, individual support may be limited to business hours.
Deposits & withdrawals
Withdrawals can be made by using your Cashflow card at TSB Bank ATMs and other Bank-owned ATMs around New Zealand.
Deposits can be made at TSB Bank branches or at New Zealand Post Shops.
Click on the map to see if your local branch has Foreign Exchange on-site. Some of our Service Centres & small branches may be limited to existing customers and/or subject to ordering in of currency.
Phone:06 968 3713
House, Contents & Motor:0800 100 162 (TOWER)
Life & Travel:0800 244 467 (Cigna)
Credit Card:0800 872 274 (Sovereign)
Tailored Loan:0800 500 108 (Sovereign)
Loan Protection: 0800 800 280 (Vero)
If you believe you have received any suspicious emails please contact us
with details of the correspondence.
Feedback and Complaints
We are committed to providing good banking practices, and meeting our responsibilities under the Code of Banking Practice
We’d love to know how you think we’re doing - if you would like to provide feedback or make a complaint, please get in touch.
| Make a complaint