Thanks to all of you who took the time to provide feedback on the new-look HomeBank Internet banking site. It’s taken some getting use to, however feedback has been overwhelmingly positive. Thank you.
Help while using the site is just a phone call away, simply phone 0800 999 234 Monday to Friday 8.30am - 9pm. Alternatively visit the site tutorial
Many suggestions you’ve made have been implemented, or are in the process of being put in place right now.
Changes already in place…
Many of you contacted us wanting your account details a click away. So we've amended the site to do just that. To view details you need only click on the account name on the accounts home page. However for those of you with a Visa account, you'll still need to click through to the transactions page, and the 'show account details' tab. We hope to have this account displayed in the way the others are shortly.
The transaction page now features a ‘serial’ column with cheque numbers, AP codes etc.
Time out extension
Initially you were timed out of HomeBank after five minutes of inactivity; however many of you found this to be too short – so the time has been extended to 15 minutes (same as the previous HomeBank).
Statement download issues
Some of you reported issues when downloading your statement to pdf format – these issues have now been resolved.
Term Investment maturity date
For those with Term Investments, easy access to maturity information is a priority. Whilst previously only two clicks away, the information now features in the accounts summary table.
Many of you couldn’t find the transaction download facility, so we’ve brought it to the fore by renaming the item in the sub-menu to read ‘Search Transactions’ – watch out for it to export your transactions into another format.
Changes coming soon…
Due for release in July – you will soon be able to make one-off payments to any New Zealand bank account.
Again, due for release in July – you will soon be able to set up, edit and delete Automatic Payments from the convenience of HomeBank Internet banking.