We're available by phone seven days a week.
Customer Engagement Centre hours
Mon - Fri: 8am-6pm
Sat-Sun: 9am-5pm
Closed: New Years Day, Waitangi Day, Good Friday, Easter Sunday, Easter Monday, ANZAC Day, King's Birthday, Labour Day, and Christmas Day.
Message us
Your message is important to us - we'll get back to you within 3 business days.
Find a branch
You can bank with us, no matter where you are in New Zealand.
Apply for a home loan
Complete our enquiry form to arrange an email, phone or video call and we'll get in touch to chat through your loan options.
Feedback, Compliments & Complaints
We're committed to providing excellent service and welcome any feedback you would like to share with us
Other useful contacts
Lost or stolen cards
To report fraud or stolen cards, please tell us immediately.
Lost your card overseas? Visit Visa Global Customer Assistance for help in your area.
Mastercard card holders visit - Mastercard Global Emergency Services.
You can also temporarily block your card using the Card Manager in your online banking or your TSB app. Learn how here.
Tech & password help
For help with Online, Mobile or Phone Banking.
Send mail to
TSB Bank Limited
PO Box 240
New Plymouth
4340
New Zealand
Have a media enquiry?
Suspicious emails & Scams
If you think you’ve received a suspicious email, please do not click any links and forward a copy to us.
Read our tips for keeping your money and personal information secure.
Insurance claims
- House, Contents & Motor: 0800 100 162 (TOWER)
- Life & Travel: 0800 244 467 (Chubb Life)
- Credit Card: 0800 872 274 (Sovereign)
- Tailored Loan: 0800 500 108 (Sovereign)
Foreign Exchange
Some Foreign Exchange services may be limited to existing customers, and some currency may need to be ordered in. Use Find a Branch to see if there is a dedicated Foreign Exchange counter in your area.
Phone: 06 968 3713
We're committed to doing what is right for our customers and meeting our responsibilities under the Code of Banking Practice.
We’d love to know how you think we’re doing - please get in touch with comments or a complaint.