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Effective 31 May 2017
TSB Bank Limited ("TSB Bank") has been granted Qualifying Financial Entity (QFE) status on 2 April 2012. TSB Bank takes responsibility for the financial adviser services provided by its employees and maintains procedures to meet its obligations under the Financial Advisers Act. TSB Bank is permitted to provide financial adviser services on a range of products.
This Disclosure Statement lets you know:
Under the Financial Advisers Act there are two categories of products: Category 1 products (which are more complex) and Category 2 products (which are simpler).
TSB Bank offers the Fisher Funds KiwiSaver Scheme (the Scheme) which is registered under the KiwiSaver Act 2006 and provided by Fisher Funds Management Limited (Fisher Funds). For the purposes of the Financial Advisers Act 2008, TSB Bank only provides class advice for the Scheme. Customers will also be provided with specific information relating to the Scheme including a Product Disclosure Statement and information about the exact service we can offer.
TSB Bank receives commission from Fisher Funds in respect of each customer it enrols in the Scheme. Customers do not pay any more fees by joining the Scheme through TSB Bank as our service to you is free.
TSB Bank does not guarantee the capital value of any contribution made to the Scheme or any investment return.
For more Information visit your nearest branch, https://www.tsbbank.co.nz/kiwisaver or phone 0800 872 226.
This Disclosure Statement is important and is intended to assist you in making an informed decision about who to use as your financial adviser.
TSB Bank provides financial adviser services primarily in relation to TSB Bank financial products both in Category 1 and 2 products.
All financial adviser services in relation to Category 1 and 2 products are provided by selected TSB Bank staff (QFE advisers) acting on behalf of the bank.
TSB Bank's QFE adviser's remuneration is made up of:
Bonuses are discretionary payments given only when an employee exhibits exceptional performance or high achievement over and above their job requirements, and encourage the employee to meet expected quality and compliance standards.
Non-financial rewards, such as prizes, recognition events and promotions, also require staff to meet quality and compliance standards. The TSB Bank recognition schemes operate with a quality overlay of risk and compliance standards.
Your satisfaction is our priority, if you have any concern or problem whatsoever, let us know, and we'll do our best to resolve it.
You can do this:
TSB Bank Service Centre
PO Box 240, New Plymouth 4340, New Zealand
The following procedure should be followed to register a formal complaint:
Address: The Banking Ombudsman Freepost 218002 PO Box 10-573, Wellington 6143
The Banking Ombudsman Scheme is an approved dispute resolution scheme, of which TSB Bank is a participant.
TSB Bank is licensed as a QFE and regulated by the Financial Markets Authority to provide financial adviser services. TSB Bank QFE status can be checked at www.fspr.govt.nz.
TSB Bank carries out business as a bank (a 'licensed service' under the FAA) and is accordingly registered as a bank by the Reserve Bank of New Zealand under the Reserve Bank of New Zealand Act 1989.
These General Banking Terms and Conditions will apply to all accounts and services provided by TSB Bank
1. Funds from the Funeral Term Investment can only be paid out to the Funeral Director or authorised person acting on the Account Holders estate.
2. Any surplus funds will be held alongside any other estate assets.
Accounts accessible on BusinessBank are called Nominated Accounts. We may specify which of your accounts can be Nominated Accounts, and who is able to access them.
means the person(s) who are the listed owners of the accounts linked to the BusinessBank service;
means the person described in clause 6.1(a);
means the service provided by TSB Bank under these Terms and Conditions;
means the document provided by TSB Bank (and any amendments) setting out the details of BusinessBank and the manner in which it must be used;
means the person described in clause 6.1(b);
means a unique customer identity number in the TSB Bank system. An entity may have a number of Customer Numbers associated with it;
means an Account Holder who has applied for, and has been granted, authority to generate electronic direct debits to customers? accounts;
means an account accessible by a User through BusinessBank;
means any recipient of a Payment;
means any transaction initiated in BusinessBank, including any payment, transfer or Schedule;
means a group of Payments set up in BusinessBank to be authorised together;
means the unique security ?sign on? password chosen by each Authorised User to enable access to BusinessBank;
means the device issued to certain Users which displays a coded number (valid for 60 seconds) and is required to be entered into BusinessBank, in addition to that User?s Security Password, before undertaking certain transactions;
means a User who has been issued with a Security Token;
means TSB Bank Limited, a duly incorporated company having its registered office at Level 5, TSB Centre, 120 Devon Street East, New Plymouth;
means any transaction that was not properly authorised by a valid Security Token(s); or fraudulent activity carried out in contravention of your internal processes around the use of Security Tokens;
means the unique identifier issued to each Authorised User to be used in conjunction with their Security Password to gain access to BusinessBank;
means any person authorised by the Super User to access BusinessBank, and may include the Account Holder. A User is identified through a User ID;
are references to TSB Bank;
means the terms and conditions relating to the use of the TSB Bank website www.tsbbank.co.nz/Info/ TermsAndConditions.aspx, including any amendments;
are references to the Account Holder.
These Account and Service Fees are applicable to accounts currently being offered by TSB Bank. For all other accounts, see TSB Bank for details.
$1 per withdrawal* **
$1 per withdrawal** ***
Free, or $10 if monthly balance falls below $5,000*
Refer to the Foreign Exchange Commission and Fees brochure.
Free (Horizon Savings exempt - See Savings table)
$5 per advance
Refer to Visa Classic General Information
Refer to Visa Debit Fees information.
$3 per authority (Premier accounts exempt)
$3 per authority
$7 per payment
$3 per authority for any alteration
$3 per authority, for payments to all non TSB Bank accounts (Premier accounts exempt)
25 cents for payments to another bank (Premier accounts exempt)
$7 per cheque
$10 per cheque (No charge for lost or stolen cheques)
$3 per cheque
$15 per cheque
$10 per month
$20 per payment
$25 per payment
$2 per payment set-up (Free to amend the amount or frequency of an existing payment, or to delete an existing payment).
25 cents per transaction
$10 per account selected
40 cents per two ways message transaction
$10 per user, per six month period (First payment in advance, and six monthly thereafter)
20 cents per one-way text message
Free for the first 10 in a calendar month. (10 cents per email message after that, within the same calendar month)
$3 per $1,000
$3 per $100
$2 per request
$2 per page
$60 per hour (minimum fee $15)
$35 per transaction (No fee charged to the customer if the payment was a bank error)
$25 (Charged on 30 September if there is no customer initiated activity with 4 years and the balance is less than $500)
$4 per transaction plus 25 cents per cheque
$5 per transaction plus 25 cent per cheque
$2 per $1,000
$2 (Deducted at the end of the month)
$4 per copy. This includes both statement history/reprints and copies from archives
$2 per cheque
Visa cards offer an improved level of security. With microchip technology, data security and transactional safety is increased, providing greater protection against fraudulent activity.
Assistance within New Zealand
Phone our 24 hour toll free number, on 0800 406 406 (please be aware TSB Bank's Visa After Hours Cancellation Service is provided by a third party). To order a replacement Card, please contact TSB Bank.
Assistance outside New Zealand
Call Collect (refer to local telecommunications directory for calling instructions):
Visa International 001 1 303 967 1090
New Zealand Assistance 0064 6 968 3700
Additional information can be found at www.visa.com
Using your Visa Debit card
© TSB BANK LIMITED 2008-2017. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.