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Before accounts can be opened we need to fully identify all prospective customers. We do this for the safety of both the account holder(s) and the Bank. This helps ensure that account access is provided only to the correct owner(s) and/or authorised signatory.
We require original documents or certified copies as outlined below. Any identification you choose to present must be current and valid. At least one form of your identification documents must contain your photo. In some instances, two identification documents may be required.
If you have any questions about the identification options please talk to one of our consultants on 0800 872 226 for further information.
You will need to provide to us one of the following documents that contain your residential address and at least your first name initial and surname (e.g. J Smith). This document must be less than 3 months old and either an original or certified copy.
A certified copy must have been witnessed by a recognised ‘certified signatory’ in the last 3 months. A written statement on the document itself is required such as
Along with this statement they will need to write their name, capacity to certify, signature and the date of signing.
Your certified signatory may not be related to, live with you, or be involved in the transaction or business requiring the certification. If you are uncertain about what is acceptable, please talk to one of our consultants or the Customer Contact Centre on 0800 872 226
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