Identifying individuals

What we need from you

Identification requirements

Before accounts can be opened we need to fully identify all prospective customers. We do this for the safety of both the account holder(s) and the Bank. This helps ensure that account access is provided only to the correct owner(s) and/or authorised signatory.

You will need to provide us:
  1. Proof of identification; and
  2. Proof of address.

We require original documents or certified copies as outlined below. Any identification you choose to present must be current and valid. At least one form of your identification documents must contain your photo. In some instances, two identification documents may be required.

Ways to prove your identity

Providing one of these:
  • New Zealand passport
  • New Zealand certificate of identity
  • New Zealand firearms licence
  • New Zealand refugee travel document
  • Overseas passport containing your name, date of birth, photo and signature
Providing either of these:
  • New Zealand full birth certificate
  • New Zealand citizenship certificate
With one of these:
  • New Zealand drivers licence
  • New Zealand 18+ Card
  • New Zealand student photo ID
  • New Zealand Defence Force photo ID
  • New Zealand Police photo ID
  • New Zealand SuperGold Card with photo ID
Providing a New Zealand drivers licence with one of the following:
  • Bank statement (within the last 12 months)
  • Government agency statement (e.g. IRD - within the last 12 months)
  • Credit card (name embossed and issued by a registered bank)
  • Debit card (name embossed and issued by a registered bank)
  • EFTPOS card (name embossed and issued by a registered bank)

If you have any questions about the identification options please talk to one of our consultants on 0800 872 226 for further information.

Proof of address

You will need to provide to us one of the following documents that contain your residential address and at least your first name initial and surname (e.g. J Smith). This document must be less than 3 months old and either an original or certified copy.

  • Bank Statement
  • Utility bill (gas, power or fixed phone line)
  • Home or contents insurance renewal/reminder/confirmation/policy
  • Tenancy agreement
  • Rates or government valuation notice on property
  • Official IRD or WINZ document (excludes appointment letters)
  • Companies website listing

Certified Copies

A certified copy must have been witnessed by a recognised ‘certified signatory’ in the last 3 months. A written statement on the document itself is required such as

  • Photographic document: 
    'I certify that this is a true likeness of the individual.'
  • Non-Photographic document: 
    'I certify that this is a true copy of the original'

Along with this statement they will need to write their name, capacity to certify, signature and the date of signing.

Choose from any of the following certified signatories:
  • Justice of the Peace
  • Chartered Accountant
  • Notary Public
  • Lawyer
  • Commonwealth Representative
  • Court Registrar/Deputy
  • New Zealand Honorary Council
  • Member of Parliament

Your certified signatory may not be related to, live with you, or be involved in the transaction or business requiring the certification. If you are uncertain about what is acceptable, please talk to one of our consultants or the Customer Contact Centre on 0800 872 226