We’ve been around for over 165 years and now have more customers, more branches and more ways to bank than ever before. We’ve been putting our customers first since 1850 and it’s still at the heart of everything that we do.
From humble beginnings in New Plymouth, we’ve gone from strength to strength to now offer a truly nationwide service. So it doesn’t matter if you’re in Cape Reinga or Bluff, we’ll help you reach your goals.
Independence you can rely on
When the government proposed a merger of all 12 independent New Zealand banks back in 1985, we knew it wouldn’t be in the best interests of our customers.
The pressure to merge was intense – from the other banks, and the government. But we stood firm. The merger went ahead without us. But within a few years it faltered and was sold off to an Aussie bank.
So how did it work out for us? We grew stronger, with a goal to help New Zealanders get ahead, and are still making decisions in the best interests of our customers today.
Along the way, we’ve been recognised for our customer service, and putting you first is just as important as it always has been.
Here are just some of our milestones
2022: TSB won the Consumer NZ People’s Choice Award for Banking for the seventh year in a row
2021: TSB won the Consumer NZ People’s Choice Award for Banking for the sixth year in a row.
2020: TSB won the Consumer NZ People’s Choice Award for Banking for the fifth year in a row.
2019: TSB won the Consumer NZ People’s Choice Award for Banking for the fourth year in a row and the KPMG New Zealand Customer Experience Excellence Award.
2018: TSB won the Consumer NZ People’s Choice Award for Banking for the third year in a row and the Canstar Blue Overall Customer Satisfaction Award for Banking.
2017: To better reflect a growing nationwide presence, the Bank rebranded and changed its name to TSB.
TSB won the following awards:
- Consumer NZ People’s Choice Award for Banking
- Canstar Blue Overall Customer Satisfaction Award for Banking
- Reader’s Digest Quality Service Awards for Personal Banking
- HRINZ Workplace Engagement Programme of the Year Award
2016: Branches opened in NorthWest and Botany, Auckland.
TSB won the Consumer NZ People’s Choice Award for Banking and Financial Institution of the Year in the Roy Morgan Customer Satisfaction Survey for the fourth time.
2015: TSB was named the Roy Morgan Customer Satisfaction Financial Institution of the Year for the third time and was awarded the Canstar Blue Most Satisfied Customers in Banking Award.
2014: The Bank was named Financial Institution of the Year for the second time by the Roy Morgan Customer Satisfaction Survey.
2013: TSB won the Roy Morgan Customer Satisfaction Financial Institution of the Year, “People’s Choice” in the Sunday Star Times Banking Award for the second time and the Canstar Blue Most Satisfied Customers in Banking Award for the second time.
2012: TSB was named “People’s Choice” in the Sunday Star Times Banking Awards and won the Canstar Blue Most Satisfied Customers in Banking Award.
2011: TSB Bank branch is opened in Newmarket.
2010: The Bank opened a branch in Nelson.
To celebrate, the Bank's 160th Birthday, TSB Bank museum was opened and From Faith to Fortune – The TSB Story 1850-2010 was published.
2009: The Bank opened branches in Napier and Christchurch.
2008: The Bank opened branches in Auckland Central, Takapuna, and Palmerston North.
2007: Branches opened in Tauranga and Hastings.
2006: The Bank opened a branch in Hamilton.
2005: Branch opened in Wellington.
2002: TSB Bank Home Loan Lounge opened in Newmarket, Auckland.
2001: TSB Bank Home Loan Centre opened in Christchurch.
1999: TSB Bank Loan Direct was established for customers wanting to lend from the Bank outside the region.
1996: The Bank became the only 100% New Zealand owned and independent bank. TSB Bank Direct was established to allow customers to easily bank outside of the Taranaki region.
1989: Taranaki Savings Bank renamed to TSB Bank.
1988: TSB Community Trust was established as the Bank's Shareholder. The Bank also became the first to use employee-written software to form the most modern and sophisticated information system in the Southern Hemisphere at the time.
1986: The deregulation prompted a merger between other Trustee Savings Banks, and many of New Zealand’s banks became owned by overseas interests. The Bank fought for independence, ensuring it remained 100% New Zealand owned.
1981: First bank in New Zealand to develop ATMs.
1976: First bank in New Zealand to research, develop and use bank-wide, real-time computer processing.
1975: First bank in New Zealand to offer free, interest-bearing cheque accounts.
1972: The Bank installed their first computers.
1964: The Bank's name was changed to Taranaki Savings Bank as it grew across the region.
1860: First branch opened in New Plymouth.
1850: New Plymouth Savings Bank established by Governor in Chief, Sir George Grey. The Bank was created as a way to provide the people of New Plymouth with independence, giving them a self-reliant bank unsupported by government expenditure or British aid. Business was run out of an office at the New Plymouth Police Station.
The first deposit was made by Waitara Te Karei, who rode 100KM along beach and coastline from Mokau to make a deposit of 35 pounds.